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AlarmTek offers a variety of components to secure your home including Entry Sensors, Motion Sensors, Glassbreak Sensors, Smoke Detectors, Carbon Monoxide Detectors*, Water Sensors**, Temperature/Freeze Sensors, Panic Buttons, Keychain Remotes, and Auxiliary Sirens. All components are equipped with adhesive strips for installation, as well as screws in case you want them to be more secure. You can have up to 41 sensors synchronized to your Original AlarmTek system, and in ideal conditions they can send signals up to 400 feet away from the Base Station.

Users can change their system and device settings through their Keypad’s menu. Interactive Plan users can also control their system through the AlarmTek mobile app.

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We understand the importance of feeling safe and secure in your home, and we want to make sure you have all the information you need to use your security system effectively.

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FAQ

How do I reset my AlarmTek security system?

To reset your AlarmTek security system, follow these steps:

Locate the main control panel.
Enter your master code.
Navigate to the system settings and select "Reset."
Confirm the reset action.

What should I do if my system is not responding?

If your system is not responding, try the following steps:

Check the power supply and ensure the system is plugged in.
Verify the internet connection.
Restart the control panel by turning it off and on again.
If the issue persists, contact AlarmTek technical support at 1-800-387-3630.

How do I set up home automation devices with my AlarmTek system?

To set up home automation devices:

Open the AlarmTek app and log in.
Navigate to the "Automation" section.
Select "Add Device" and follow the on-screen instructions to pair your device.
Customize the settings for each device as needed.

My automation devices are not working. What should I do?

If your automation devices are not working:

Ensure the devices are properly connected to the network.
Check the device settings in the AlarmTek app.
Restart the devices and the control panel.
If the problem continues, contact technical support.

How do I add a new camera to my AlarmTek system?

To add a new camera:

Open the AlarmTek app and log in.
Navigate to the "Cameras" section.
Select "Add Camera" and follow the on-screen instructions to pair the camera.
Adjust the camera settings as needed.

My cameras are not recording or showing live feed. What should I do?

If your cameras are not recording or showing live feed:

Check the power supply and ensure the cameras are plugged in.
Verify the internet connection.
Restart the cameras and the control panel.
Ensure the cameras are properly configured in the AlarmTek app.
If the issue persists, contact technical support.

How do I adjust the motion sensitivity of my cameras?

To adjust the motion sensitivity:

Open the AlarmTek app and log in.
Navigate to the "Cameras" section.
Select the camera you want to adjust.
Go to "Settings" and find the "Motion Sensitivity" option.
Adjust the sensitivity level as needed.

What should I do if my camera is offline or not recording clips?

Check the internet connection.
Reboot the camera.
Ensure that the camera is properly connected to the network.

What should I do if the AlarmTek mobile app is not working?

If the AlarmTek mobile app is not working, try the following steps:

Ensure your mobile device is connected to the internet.
Restart the mobile app.
Check for any available updates for the app and install them.
Clear the app cache and data from your device settings.
If the issue persists, uninstall and reinstall the app

How do I resolve issues with enrolling cameras on the AlarmTek app?

If you are having trouble enrolling cameras on the AlarmTek app:

Ensure the camera is powered on and connected to the network.
Use the Alula app to enroll the camera if the AlarmTek app is not working.
Verify that the camera model is compatible with the app.
If the issue persists, contact technical support for further assistance.

What should I do if the app is not showing the correct status of my security system?

If the app is not showing the correct status of your security system:

Ensure your mobile device is connected to the internet.
Refresh the app by pulling down on the screen.
Restart the app and log in again.
If the issue persists, contact technical support.

What should I do if my system is not connecting to the internet?

If your system is not connecting to the internet, try the following steps:

Check the router and ensure it is powered on and connected to the internet.
Verify that the network cables are securely connected.
Restart the router and the control panel.
Ensure that the Wi-Fi settings on the control panel are correctly configured.
If the issue persists, contact technical support.

How do I resolve issues with my cameras disconnecting from Wi-Fi?

If your cameras are disconnecting from Wi-Fi:

Ensure the cameras are within range of the Wi-Fi router.
Check for any obstructions or interference that may affect the Wi-Fi signal.
Restart the cameras and the router.
Verify the Wi-Fi settings on the cameras and ensure they are correctly configured.
If the issue persists, contact technical support.

What should I do if my automation devices are not connecting to the network?

If your automation devices are not connecting to the network:

Ensure the devices are within range of the Wi-Fi router.
Check for any obstructions or interference that may affect the Wi-Fi signal.
Restart the devices and the router.
Verify the network settings on the devices and ensure they are correctly configured.
If the issue persists, contact technical support.

What should I do if my security system's battery is low?

If your security system's battery is low:

Check the battery status in the AlarmTek app.
Replace the battery with a new one of the same type.
Ensure the battery is properly installed and securely connected.
If the issue persists, contact technical support.

How do I replace the battery in my automation devices?

To replace the battery in your automation devices:

Locate the battery compartment on the device.
Open the compartment and remove the old battery.
Insert a new battery of the same type.
Close the battery compartment and ensure it is securely fastened.
Check the device status in the AlarmTek app to confirm the battery replacement.

What should I do if my camera's battery is not charging?

If your camera's battery is not charging:

Ensure the camera is properly connected to the power source.
Check the charging cable and adapter for any damage.
Try using a different charging cable and adapter.
If the issue persists, contact technical support.

What should I do if my security system's alarm is not sounding?

If your security system's alarm is not sounding:

Check the volume settings on the control panel.
Ensure the alarm is enabled in the system settings.
Test the alarm by triggering it manually.
If the issue persists, contact technical support.

How do I resolve issues with the sound quality of my cameras?

If you are experiencing issues with the sound quality of your cameras:

Ensure the cameras are properly connected to the network.
Check the microphone settings in the AlarmTek app.
Clean the microphone on the cameras to remove any dust or debris.
If the issue persists, contact technical support.

What should I do if my automation devices are not producing sound?

If your automation devices are not producing sound:

Check the volume settings on the devices.
Ensure the sound is enabled in the device settings.
Restart the devices and the control panel.
If the issue persists, contact technical support.

How do I calibrate the sensors on my AlarmTek system?

To calibrate the sensors on your AlarmTek system:

Open the AlarmTek app and log in.
Navigate to the "Sensors" section.
Select the sensor you want to calibrate.
Follow the on-screen instructions to complete the calibration process.

What should I do if my sensors are not calibrating correctly?

If your sensors are not calibrating correctly:

Ensure the sensors are properly installed and securely connected.
Check for any obstructions or interference that may affect the sensors.
Restart the control panel and the sensors.
If the issue persists, contact technical support.

How do I adjust the sensitivity of my sensors?

To adjust the sensitivity of your sensors:

Open the AlarmTek app and log in.
Navigate to the "Sensors" section.
Select the sensor you want to adjust.
Go to "Settings" and find the "Sensitivity" option.
Adjust the sensitivity level as needed.

What should I do if my system is not communicating with the monitoring station?

If your system is not communicating with the monitoring station:

Check the internet connection and ensure it is stable.
Restart the control panel and the router.
Contact technical support to verify if there are any outages or issues with the monitoring station.

How do I resolve issues with false alarms?

To resolve issues with false alarms:

Check the placement of sensors and ensure they are not obstructed.
Verify the sensor settings in the AlarmTek app.
Clean the sensors to remove any dust or debris.
If false alarms continue, contact technical support for further assistance.

What should I do if my touchpad goes blank?

If your touchpad goes blank:

Check the power supply and ensure it is plugged in.
Restart the touchpad by turning it off and on again.
If the issue persists, contact technical support.

How do I troubleshoot the Alula app when it is not updating information?

Close the Alula app completely.
Reopen the app and check if the issue is resolved.
If not, log out of the app and log back in.
If the problem persists, uninstall the app and reinstall it.

What should I do if my Connect+ panel is offline?

Check if the panel has power and is connected to the internet.
If it is, try rebooting the panel.
Unplug the power source.
IDisconnect the battery.
Reconnect the power source and battery.

What are the different types of equipment warranties?

Alula security equipment has a five-year manufacturer's warranty.
Cameras have a two-year warranty from the installation date.
Automation devices have a one-year manufacturer warranty.

What is covered under Alula's warranty?

The warranty covers hardware replacement for defective equipment.
It does not cover physical damage or end-of-life devices.

What are the policies for end-of-life devices like carbon monoxide sensors and smoke detectors?

Carbon monoxide sensors have a lifespan of five years.
Smoke detectors last for ten years.
After these periods, the sensors must be replaced as they are not covered under warranty.

How do I download and log into the Alula Security app?

Download the app from the iOS App Store or Google Play Store.
Open the app and enter the username and password provided by your security professional.

How do I arm and disarm the system using the app?

Open the app and go to the home screen.
Select the arming mode (Stay or Away).
To disarm, simply select the disarm option.

How do I set and manage notifications?

Go to the settings in the app.
Click on notifications.
Ensure that the notification options are turned on.

What is the monitoring station and when should I call it?

The monitoring station receives signals from your security system.
Call the monitoring station if there are issues related to alarms or monitoring.

If you have any other questions or need further assistance, please reach out to AlarmTek technical support at. 1-800-387-3630.

Download our User Manual

We understand the importance of feeling safe and secure in your home, and we want to make sure you have all the information you need to use your security system effectively.