1	EMERGENCY CONTACTS & MONITORING INFORMATION

Provide up to five (5) emergency contacts in the order you want them called. All listed contacts will be called in priority order.

#	Name	Cell Phone	Home / Other Phone	Passphrase (for this contact)
1
2
3
4
5

AUTHORITY DISPATCH (POLICE / EMERGENCY SERVICES)

If enabled, police or emergency services will be dispatched after the selected contact attempt.

Immediately (when permitted)

After contact #1

After contact #2

After contact #3

After contact #4

After contact #5

After all contacts

MONITORING VERIFICATION

When the monitoring station calls, they will ask for your passphrase to verify they are speaking with the right person.

Main account passphrase:

PHONE DURESS WORD / NUMBER

If you are unable to speak freely, you can provide a duress word or number to the monitoring station. This will discreetly alert them that you need help.

Duress word / number:

2	ALARM CODES

Main alarm code (4 digits):

Touchpad duress code (4 digits):

This code will silently alert the monitoring station while appearing to disarm the system as normal.

3	TOUCHPAD & INTERACTIVE APP USERS

Additional touchpad users:

Each touchpad user must have their own 4-digit code.

Interactive app users:

There is no set limit on the number of app users.
The same app account can be logged into on multiple devices (e.g., both partners can use the same login).
Create additional accounts only if you want separate access (e.g., individual email, notifications, or permissions).

Need Help?

1-866-490-0333

Email Support

service@alarmtek.ca

Monitoring Station

1-877-206-9141