“Edmonton police suggest checking with the Better Business Bureau or verifying that a company belongs to CANASA, an association of reputable security providers, before signing on with an alarm provider.” More information can be found in CBC News article Residents alarmed by U.S.-based security company’s hard sell. The article also states, “A Utah-based residential alarm company going door to door in Edmonton is racking up complaints with the Better Business Bureau as well as Edmonton police because of aggressive sales tactics.”
CBC news reports Vivint rep accused of verbally abusing pregnant woman outside home. The article goes on to say, “The Better Business Bureau of Canada has given Vivint a D rating, and has listed dozens of negative reviews related to customer service, billing and the product itself”.
We advise consumers when choosing a security company to check the BBB.
ABC news reports Military Families Besieged by Door-to-Door Alarm Salespeople. “A Utah-based home alarm company, once praised by Mitt Romney, is aggressively marketing to military families, and its door-to-door sales force is accused by some of using sales tactics that have earned the company an “F” grade from the Better Business Bureau.” The article also states, “Vivint has an F rating with us and the consumers are telling us the sales people are saying one thing, the contract says another,” says Jane Driggs, the executive director of the Better Business Bureau in Utah.”
The CBC article, ’Horrific’ alarm system frustrates Winnipeg senior reads, “A Winnipeg senior is advising homeowners against buying an alarm system from door-to-door salespeople after the system she paid for was poorly installed.” The article later states that, “The BBB in the United States also noted that various state governments launched action against Vivint in recent years, with most of the cases ending with settlements or voluntary compliance agreements.”
Wikipedia outlines many Legal Issues including, “The Ohio Attourney General settled with Vivint in 2013 following complaints alleging deceptive sales practices and the company’s refusal to honor cancellation notices.”
We advise consumers when choosing a security company to listen to CANASA’s warnings.
The Canadian Security Association (CANASA) has released an article advising homeowners to beware of door-to-door alarm sales companies. “Often times these companies will use scare tactics or very aggressive sales people who won’t take no for an answer. Homeowners often feel trapped into making a decision on the spot, which can lead to problems,” says Mona Emond, Director of Communications for CANASA.
Currently Vivint Canada Inc. is not BBB accredited. However, the Canadian BBB does say that they are evaluating a pattern of complaints before issuing a rating. The American BBB has raised Vivint’s ratings to a B+ but still lists 3650 complaints and government actions.
AlarmTek is rated an A+ on the BBB website.